Believe it or not, some of the “fan mail” I get from Harvard Pilgrim members is pretty positive.  I certainly hear from people who think we’re not living up to our #1 in the country J.D. Power rankings, but I also hear from people who think we’ve made a positive difference.  I got a letter a […]

Barbara asked about consumer/patient behavior in the back and forth on health care costs.  Several other people did, too.  There is simply no doubt that we — as individuals, as patients and as consumers — have a huge role to play in the cost and quality of health care, but figuring out how to factor that into the […]

Several people followed up on my cost blog post - both on and off the so-called record - about prescription drugs and hospital costs with some interesting comments.  Some questioned whether or not anyone actually got a 10 percent rate increase in one year, or what’s really going on with drugs, and the like.  As I thought about this […]